Video Ident
KYC Solution™ VideoIdent: The Human-Augmented Verification Engine
Strategic Overview: Certified Identity. Global Reach. Low Cost.
KYC Solution™ Video Identity is the ultimate identity verification engine, blending cutting-edge security with unparalleled human expertise. We provide a flexible, highly compliant, and cost-effective solution designed to maximize customer onboarding across every global jurisdiction while adhering to the strictest KYC standards.
Core Pillars of KYC Solution™ Video Identity
- Human-Powered Assurance: Expert-assisted video verification facilitated by highly trained agents, delivering the gold standard in identity assurance through collaborative human-machine intelligence.
- Conversion-Driven Flexibility: Customizable configuration allows you to define your KYC journey, ensuring optimal balance between regulatory rigor and a smooth customer experience to maximize conversion rates.
- Global Security, Local Accessibility: Leveraging deep anti-fraud expertise trusted by major financial services, we offer robust security globally without sacrificing the ease-of-use and accessibility your customers expect.
Realising the Potentia of Identity Assurance in Real Estate with KYC Solution™
The KYC Solution™ Advantage: Uniting Expertise with Efficiency
KYC Solution™ Video Identity is a hybrid solution engineered for maximum conversion, compliance, and cost-efficiency. By blending highly trained human experts with cutting-edge AI and automation, KYC Solution™ transforms the traditional KYC burden into a global competitive advantage for your business.
Why Expert-Assisted Verification is Superior
While fully automated solutions offer speed, they often fall short in complex or high-risk scenarios, leading to high abandonment rates. Video Identity solves this through human-machine collaboration:
- Adaptability & Judgment: Our experts can instantly assess real-world factors, handle diverse global documents, and confidently make a pass/fail decision, overcoming the limitations of rigid automated systems.
- Deep Anti-Fraud Expertise: Agents are trained to spot subtle signs of social engineering, sophisticated physical forgeries, and behavioural red flags that technology alone misses.
- Personalized & Accessible: The face-to-face interaction provides guidance, builds trust, and ensures accessibility for all customers, significantly boosting conversion rates.
How KYC Solution™ Delivers the most cost-effective solution globally.
KYC Solution™ achieves cost leadership in the expert-assisted video verification space through smart operational design:
- Global Centre Network: We leverage a strategically located network of verification centres across time zones, ensuring 24/7/365 coverage and utilizing cost-optimized labour markets.
- Hybrid Workflow Optimization: Our platform uses AI to pre-screen and triage every session. The AI handles basic data extraction, allowing human experts to focus only on the high-value steps requiring judgment, which drastically reduces the average time spent per agent.
- Flexible Scaling: We instantly scale our agent pool to meet your peak demand globally without requiring you to invest in fixed staffing overhead. This pay-as-you-grow model makes us the most cost-effective and scalable partner for international onboarding.
With KYC Solution’s VideoIdent, you reduce fraud losses, increase customer conversion, and maintain global compliance—all at a price point unmatched by systems relying solely on expensive, dedicated manual reviews.
The Live Video Identity Customer Journey (Step-by-Step Process)
The secure, seamless verification process is guided by our expert agents and can be completed by the customer in minutes from any compatible device.
| Step | Description | Key Action |
|---|---|---|
| 1. Session Initiation | The customer initiates the Video Identity process via your platform and provides necessary consent to begin the secure video session. | Customer: Clicks ‘Start Verification’ and accepts terms. |
| 2. Expert Connect | The customer is securely connected to one of our highly trained identity verification experts, ready to guide the process. | System: Routes customer to the next available expert. |
| 3. Identity Document Scan | The expert directs the customer to present their official identification document. The agent verifies security features and looks for evidence of tampering. | KYC Solution™ Expert: Verifies document authenticity and integrity. |
| 4. Liveness & Biometric Match | The expert confirms customer liveness and verifies that the customer’s face matches the photo on the presented ID document using secure biometric technology. | Expert & System: Conduct secure, real-time biometric and anti-fraud checks. |
| 5. Data Confirmation | The agent confirms critical data points from the ID document and may ask the customer to verbally confirm specific information to meet regulatory requirements. | Customer: Confirms requested data points. |
| 6. Verification Finalization | Upon successful verification of the document, biometrics, and data, the agent securely finalises the session. | Expert: Concludes the secure session and submits the result. |
| 7. Instant Onboarding | A secure verification result is instantly sent back to your platform, triggering the seamless customer onboarding process. | Your Platform: Receives Verified status and proceeds with onboarding. |
Video Identity Process Flow Diagram
